Refund Policy

14-day money-back guarantee

If you are not satisfied with a Buyer Elite membership, you may request a full refund within 14 days of the original order date. Refunds are processed by Paddle, our Merchant of Record, and return to the original payment method according to Paddle's processing times.

Priority Offer Placement

The one-time $1,000 Priority Offer Placement fee covers immediate delivery: as soon as payment completes, your offer is pinned at the top of our review list with a Priority Offer badge and reviewed before standard submissions. The fee pays for review positioning only. It does not guarantee that your offer is accepted, that the property is still available, or that any transaction occurs.

Because the service is delivered immediately at purchase, most refund requests for this fee will not meet the eligibility standards described in the Paddle Buyer Terms. Requests are nevertheless welcome: they are evaluated by Paddle, our Merchant of Record, under its Buyer Terms and refund procedures. Paddle determines and processes refund eligibility for all purchases.

24-Hour Deal Hold

The one-time $1,500 24-Hour Deal Hold fee covers immediate delivery: as soon as payment completes, the property is marked "Under Exclusive Review" for 24 hours and other buyers cannot submit offers during that window. The fee pays for the exclusive hold period only. It does not count toward any purchase price, is not a purchase contract, and does not obligate anyone to complete a transaction.

Because the hold begins immediately at purchase, most refund requests for this fee will not meet the eligibility standards described in the Paddle Buyer Terms. Requests are nevertheless welcome: they are evaluated by Paddle under its Buyer Terms and refund procedures, and Paddle determines and processes refund eligibility for all purchases.

How to request a refund

Payments and refunds are processed by Paddle, our Merchant of Record. Visit paddle.net or email beckett@chasinquant.com. Approved refunds return to the original payment method according to Paddle's processing times.

Cancellation

You can cancel a membership through the payment-management link in your account. Cancellation stops future renewals; access generally continues through the paid billing period. Cancellation and refund eligibility are separate.